Would you like to join a growing company in an exciting industry? Can you
work well as part of a successful team? Can you handle deadlines and a
fast-paced environment? If so, you might be the right fit for our Sales Support
team. Yankee Leisure Group, one of the fasts growing companies in
the travel
industry, is looking for a few people who fit all of the above to join our
growing Operations team as Sales Support Specialists.
Summary of Essential Job Functions:
• Resolve issues for direct customers
and outside agencies both during and after travel
• Accurately manage all
hotel inventory stop sales and reporting
• Manage changes to itineraries
•
Work with suppliers to confirm rooms above allotment and special requests
•
Responsible for issuing tickets; including exchanges, refunds and schedule
changes
• Research alternative accommodations impacted by schedule changes
and passenger requests
• Enter reservation and product data into our in-house
contract and pricing systems.
• Process all inquiries and provide
troubleshooting with regards to inventory for internal call center and customer
service
• Accounting experience preferred, including invoicing, deposits,
international wire receipts and chargeback disputes
• Other duties as
assigned
Minimum Requirements:
• Excellent customer service and
communication skills
• Strong organizational and problem solving skills
•
Ability to prioritize multiple tasks and meet deadlines
• Focus on accuracy
and quality
• Computer proficiency in Microsoft Office
Education and
Qualifications:
• Bachelor's degree
• Prior travel industry experience
helpful but not preferred.
Benefits include:
• Training
• Health
plan
• 401k
• Paid Vacation
For immediate consideration of any
position with YLG, please send your cover letter, resume, and salary
requirements to:
Yankee Leisure Group, Inc. | ATTN: Human
Resources
500 Cummings Center, Suite 3100 | Beverly, MA 01915
Main:
978-867-1210 | Fax: 978-922-4819 | Email: hr@ylginc.com
We are an equal
opportunity employer.